Quality Control

This feature adds functions that are needed for quality control. When it is enabled at Settings -> System settings -> Professional functions, it is possible to turn quality control on for any stock item (both procured and produced).

If enabled, the following functionality will become available:

  • Inspection tab becomes available in the Procurement section.
  • Additional statuses are available for stock lots: On hold and Rejected.
  • Possibility to enable Quality Control for items in the item details.
  • Possibility to set a default On-hold period in days for each item in the item details. 
    If the item is procured, its expected availability date will be equal to its expected arrival date plus the on-hold period.
  • If procured items are subject to quality control, the quantity and the percentage of rejected items are shown for each vendor in Procurement -> Vendors page.
  • Possibility to create Service orders for rejected items in Stock -> Stock lots -> Rejected stock lot details.

If a stock item is subject to quality control:

  1. Two additional statuses are added to stock lots: On hold and Rejected.
  2. When a stock lot is received (from procurement, production, or RMA), it is assigned the status On hold.
    The items are Expected to arrive in stock and can be booked for subsequent operations or sales.
  3. The On hold items are displayed in Procurement -> InspectionThe quality control manager should check the stock lot and then either approve or reject it, fully or partially. 
  4. Approved items get status Received and are marked arrived in stock.
  5. Rejected items get status Rejected.
    All bookings for the rejected items are canceled.
  6. Rejected items can be repaired with a Service order or can be written off manually. The service order can be created in Stock -> Stock lots -> Rejected stock lot details.

Repairing rejected items

To repair rejected items, please go to Stock -> Stock lots, find the rejected lot, open it, and click the button Create a service order. A service order can be for repairing the whole rejected lot or for only part of the item.

When a service order is created, the software will book rejected items as parts and a new target stock lot for repaired items will be created. This guarantees full traceability and correct cost control.

User rights

To perform quality control in Procurement -> Inspection the user needs to have appropriate rights set in Settings -> Human Resources -> User rights.