User Manual

RMA Inspection details

The RMA inspection details page, accessible from Procurement -> Inspection, allows inspecting the returned products from the customer and making a decision of the RMA type.

One of the following decisions must be made:

  1. Repair - repair the products.
  2. Repair and invoice - repair the products and invoice the customer for the repair.
  3. Replacement - send replacement products to the customer. Possible to receive returned products.
  4. Receipt and credit - receive the returned products and provide a refund. 
  5. Receipt and no credit - receive the returned products without a refund.
  6. Reject and ship back - reject the return based on the inspection of the returned products, and ship the products back to the customer.

Jump to related topics:

  1. What is a customer return? What is an RMA order?
  2. What are the available RMA types?
  3. What are the steps of the RMA process?
  4. How to add returned items into inventory?
  5. How to receive returned products into stock?
  6. How to inspect the returned products for deciding the RMA type?
  7. How to process a refund only?
  8. How to receive returned products and process a refund?
  9. How to receive returned products without a refund?
  10. How to process a repair or maintenance of products?
  11. How to process a replacement product?
  12. How to receive returned products and reject the return?