Statistics

The CRM -> Statistics page shows statistical reports based on shipped or partly shipped customer orders.

Jump to report:

1. Customers - summary of shipped orders by the customer.
2. Goods shipped - summary of shipped goods.
3. Customer orders - summary of shipped Customer Orders.

Report "Customers"

Summary of shipped orders by the customer.

The report includes:

• Customer
• Selling price
• Cost
• Profit
• Average delay of shipment in days (exceeding the Delivery date)
  - This is the average of the maximum delay in each customer order. (As products in one CO can have different delivery dates and can be shipped separately, the most delayed line is found for each CO.)
• On-time delivery percentage
  - If at least one product in a customer order is delayed, the whole customer order is considered delayed.
  
  

Report "Goods shipped"

Summary of shipped goods.

The report includes:

• Part number
• Part description
• Quantity
• Selling price
• Cost
• Profit
• Cost of materials
• manufacturing overhead
• Labor cost
• Average delay of shipment in days (exceeding the Delivery date)
  - The average delay of this product's shipments across all customer orders in the selected period.
• On-time delivery percentage

Report "Customer orders"

Summary of shipped Customer Orders.

The report includes:

• Customer order
• Customer
• Selling price
• Cost - the cost of all items on the order (incl. non-manufactured items)
• Profit
• Cost of materials - the cost of materials of the manufactured items
• manufacturing overhead
• Labor cost