RMA Order Details

The page contains the description of the RMA order.

When a customer wants to return items, a new RMA order with a unique number should be created.

When items are received, Received option should be checked. This will create a target stock lot.

After items are received, they should be inspected and a decision should be made.

If items should be repaired, a service order should be created.

If items should be replaced, a replacement item should be booked.

If items are rejected, they should be shipped back.

Once items should be shipped to the customer, a shipment must be created.

If customer should pay for the work, an invoice should be issued.

If money should be returned to the customer, a credit invoice should be issued.