BigCommerce

BigCommerce is a powerful e-commerce platform. BigCommerce and MRPeasy work seamlessly together so that sales are done in BigCommerce and products are manufactured, materials are handled, production is planned, and purchasing managed in MRPeasy.

Jump to:

  1. Synchronization of orders.
  2. Synchronization of inventory levels.
  3. Setting up the integration.
  4. Setting up products in MRPeasy.
  5. Connect several BigCommerce stores.
  6. Support for integration.

Synchronization of orders

The synchronization of orders works as follows:

  1. A sales order from BigCommerce is posted to MRPeasy as a Customer Order (CO).
  2. Available items are automatically booked for the order in MRPeasy.
    If items are not available or ready, the note "In production" is added to the sales order in BigCommerce.
  3. Once items are in stock, the status of the sales order in BigCommerce becomes "Awaiting shipment". Also, a note is added to the order.
  4. Shipment can be reported in BigCommerce or MRPeasy, and it will be synced to the other system.

Jump to:

  1. Post an order from BigCommerce to MRPeasy.
  2. Book products in MRPeasy.
  3. Ready for shipment notification.
  4. Shipping the products.

Posting an order from BigCommerce to MRPeasy

The order from BigCommerce is posted to MRPeasy:

  • Once it's been paid,
  • If it has matching products in MRPeasy.

As a result:

  1. It is imported to MRPeasy as a Customer Order at CRM -> Customer Orders.
  2. The note "In production" is added to the order in BigCommerce.
  3. The BigCommerce order number is copied to the "Reference field" in the MRPeasy Customer Order.

If the order has no products with matching products in MRPeasy:

  • It is not imported to MRPeasy.
  • A note is attached to the order.

Booking products for the order in MRPeasy

When an order has been imported into MRPeasy, then in MRPeasy:

  1. The software tries to book products. Available products are booked immediately.
  2. If there are products that are not available in stock, then inventory levels need to be refilled and the bookings completed. Instructions: Book products to the customer order.

    Such orders can be easily found by the statuses:
    - The Customer Order status will be "Confirmed".
    - The Product status will be "Not booked".

Important notes:

Notification when products are available for shipment

When all products are ready:

  1. The MRPeasy Customer Order’s status is changed to "Ready for shipment".
  2. In BigCommerce, the order status is changed to "Awaiting shipment", and the note "Ready for shipment" is added in the order’s details, indicating that this order can be fully fulfilled.

Shipping the items and subtracting the stock from MRPeasy

For shipping the items, there are two alternative options:

  1. Create a shipment in MRPeasy and pick all items. If the shipment contains items from one customer order, then the shipment will be posted to BigCommerce. When the tracking information is updated in MRPeasy, it will be posted to BigCommerce.
    When the order is fully shipped in MRPeasy, the status of the order in BigCommerce will be changed to "Shipped".
  2. Change the status of the order to "Shipped" in BigCommerce. A shipment will be created in MRPeasy, and all items will be automatically marked picked so that products are deducted from the inventory.

Synchronize inventory levels from MRPeasy to BigCommerce

MRPeasy can update available quantities of products in BigCommerce.

If this function is enabled:

  • Once per hour MRPeasy will update available quantities of products in BigCommerce with available quantities from MRPeasy.
    See also: How to read the inventory numbers - in stock, available, expected?
  • Products are matched by "Part number" in MRPeasy and "SKU" in BigCommerce.
  • If some product does not exist in BigCommerce, or its’ inventory is not tracked in BigCommerce, then this product is ignored during the synchronization.

To enable this functionality:

  1. Go to Settings -> System settings -> Integrations -> BigCommerce.
  2. Click the "Edit" button next to your shop.
  3. Select the option "Sync inventory levels".
  4. If you have several sites in MRPeasy, it will be possible to choose what sites to synchronize.

Setup of the integration between MRPeasy and BigCommerce

To set up the integration between BigCommerce and MRPeasy:

  1. Go to https://www.bigcommerce.com/apps/MRPeasy/ and click Get This App.
  2. Sign up or sign in to your MRPeasy account.
  3. Fill in the required information:
  4. Click the Save button.
  5. Set up products in MRPeasy.
  6. Optionally, add another BigCommerce store.

Important note:

  • The orders, that are already in BigCommerce when you establish the integration, will not be sent to MRPeasy until they aren't updated (opened and saved).

Import customer information from BigCommerce

Depending on your business specifics, you may want to import customer information from BigCommerce to MRPeasy.

For privacy and data consistency reasons, it is advised to have customer information in one place only. That is, if a customer signs up in BigCommerce, better to have his contact details in BigCommerce only.

You can set up the integration in one of the following ways:

  1. Use a generic customer in MRPeasy, without importing any customer information. 
    • Do not select the option "Import customers".
    • Do not select the option "Import shipping address".
    • In this case, MRPeasy will create one generic customer in MRPeasy CRM, and use it for all orders that are imported from BigCommerce. It contains the domain name of your BigCommerce store.
  2. Import the customer. 
    • Select the option "Import customers".
    • Now, when importing an order, MRPeasy looks for a customer with the same e-mail address.
      • MRPeasy searches by customer's general e-mail first. If no customer is found, MRPeasy searches by the customers' contacts' e-mail. If there are several records with the same e-mail, any record can be selected - it is not possible to predict which record will be used.
      • If the customer exists, it will be used to create the order.
      • If no customer is found, a new customer will be created.
      • The shipping address will be added to the customer's details.
  3. Only import the shipping address, while using a generic customer in MRPeasy. 
    • Do not select the option "Import customers".
    • Select the option "Import shipping address".
    • Now, when importing an order, the shipping address is imported, saved in the generic customer’s details, and selected in CO.

Please note that BigCommerce allows updating the shipping address after the order has been placed. In this case, MRPeasy tries to update the address in the customer's details in MRPeasy. Nevertheless, please check that addresses match in both systems.

Import shipping costs

To import shipping costs from BigCommerce to MRPeasy:

  1. Go to your BigCommerce account -> Apps.
  2. Configure the integration between BigCommerce and MRPeasy.
  3. Select the option "Import shipping costs".
  4. Select the stock item for saving shipping costs.

When an order is imported from BigCommerce, a new line with this item and the shipping cost is added to the order in MRPeasy.

Shipping costs will be imported from BigCommerce without tax.

Mark customer orders as paid

To mark customer order as paid:

  1. Go to your BigCommerce account -> Apps.
  2. Configure the integration between BigCommerce and MRPeasy.
  3. Select the option "Mark orders as Paid".

When an order is imported from BigCommerce, a new invoice is created in MRPeasy with all products and shipping costs. The invoice is created with tax included. Full payment is added to the invoice.

Setting up products in MRPeasy and BigCommerce

Products must be set up in MRPeasy and BigCommerce separately.

The SKU field in BigCommerce must match the Part Number field in MRPeasy. Otherwise, the order of the product will not be imported to MRPeasy.

Please see:

  1. Demo video: Inventory management in MRPeasy.
  2. Demo video: Setting up procured items.
  3. Demo video: Setting up manufactured items.
  4. Demo video: Setting up inventory levels.
  5. Setting up new items.
  6. Import items.
  7. Enter initial inventory values.

Connecting several BigCommerce stores with MRPeasy

It is possible to integrate multiple BigCommerce stores with MRPeasy.

To do that:

  1. Please go to Settings -> System Settings -> Integrations.
  2. At the BigCommerce section, click the "+" button to add an additional BigCommerce store.

If you do not import customer information, then every BigCommerce store has its own generic customer. It contains the domain name of your store.

Support

The integration between BigCommerce and MRPeasy is maintained by MRPeasy. If you have any technical questions about the integration, please turn to MRPeasy support.

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