Resources

In MRPeasy sales orders are called Customer Orders.

Go to CRM section and click on the “+” button to create a new Customer Order (CO). COs keep all information regarding one order organized: the customer information, ordered items, bookings, related manufacturing orders, quotes and invoices, shipments.

Read more about customer orders.

Need More Information? Check the User Manual or open a Support Ticket.

1. Initially, all orders that have been created and a quote has not been set up, will be in “Quotation” status. 

2. Once the quote has been sent, the status has to be changed manually to “Waiting for confirmation”. 

3. If the customer confirms, then the status has to be changed manually to “Confirmed”. If the customer doesn’t confirm, the status has to be changed manually to “Cancelled”.

4. If all items have been booked for the CO (via “Check stock and book items”), but the Manufacturing Orders are not in production, then the status changes automatically to “Waiting for production”.

5. If the production has started for the items ordered, the status changes automatically to “In production”.

6. Once production for all items has been finished, the status changes automatically to “Ready for shipment”.

7. Once all items have been shipped, the status changes automatically to “Shipped & Invoiced”. If this status is manually selected and shipments have not been made, ordered products are not taken off stock.

8. Once the items are received by the customer, the status has to be changed manually to “Delivered”. If this status is manually selected and shipments have not been made, ordered products are not taken off stock.

Read more about statuses of customer orders.

Need More Information? Check the User Manual or open a Support Ticket.

There are two views for Customer Orders: the table view and the funnel view (Can be switched from the top right of the Customer Orders table). The table view gives more details, but the funnel view gives a very good overview of the sales process.


The table view:
This is a very detailed view of all the orders. It allows for searching and filtering to find the correct information.
On the top of the table, it is possible to choose whether to view either “Customer Orders” or ordered “Items”.

For example, if you want to see which orders of items are confirmed, then you can look at the “Items” view of the table and filter orders by status “Confirmed”. This gives you the list of items that need to be either produced, sold from stock or purchased.

The funnel view:
This is a very simple visual representation of current progress, which helps to make sure that sales process is moving forward. All orders have to be worked from the left to the right.
Once an order is shipped and invoiced, it is not displayed in the funnel anymore.

Read more about representations of customer orders.

See also “What do the statuses of a Customer Order mean?

Need More Information? Check the User Manual or open a Support Ticket.

To estimate costs and dates:

  1. Open the Customer Order (CO).
  2. Click on Estimate costs and dates.
  3. Choose whether to take the material cost from stock or vendor.
  4. Enter your profit margin.
  5. Click on the Calculate costs and dates button.

The software will give you the estimated cost, price and availability date for every item that the customer ordered.

To create a quote:

  1. Go back. (Take note that the estimated prices have been saved to each item)
  2. On the CO, in the Invoices section, add a new invoice.
  3. Save the invoice, its type is quotation by default.

Read more about quotations.

Need More Information? Check the User Manual or open a Support Ticket.

  1. Open the Customer Order.
  2. Scroll to the Invoices section, click "+".
  3. Click save. (The type is Quotation by default.)
  4. To send the quotation:
    • Click on Send e-mail. This will open your e-mail client with a pre-filled e-mail ready to be sent.
    • Click on PDF for customer to download the PDF and then send it.
Need More Information? Check the User Manual or open a Support Ticket.

  1. Open the Customer Order.
  2. Scroll down to Shipments and click on "+" to add a new.
  3. Save the shipment.
  4. Click Pick all items or pick individually, and then confirm in the pop-up alert. This will take the items from stock and update the Shipment status to “Shipped”.

Along with this, the corresponding CO is updated to “Shipped & Invoiced”, if all items are now shipped for the CO.

Read more how to ship products to customers.

Need More Information? Check the User Manual or open a Support Ticket.

It could happen because:

  • items have not been booked; or
  • a shipment has not been finalized; or
  • the CO status is not marked as “Shipped & Invoiced” or “Delivered”.


(Take note that once all items have been shipped, the CO status automatically changes to “Shipped & Invoiced”)

Read more about CRM Statistics.

Need More Information? Check the User Manual or open a Support Ticket.

To raise a purchase or a manufacturing requirement from a sales order, you need to open the Customer Order (CO):

  • Click on “Check stock and book items”;
  • Click on “To book items”;
  • Confirm.

 

This will do the following:

  • It will try to book requested items from stock, if available;
  • If not available, then
    • if it’s a manufacturing item, it will raise a manufacturing requirement (unless you allow the software to create manufacturing orders automatically);
    • if it’s a purchase item, it will raise a purchase requirement (unless you allow the software to create purchase orders automatically).

 

You will see the manufacturing and purchasing requirements in “Stock - Critical on-hand”. The purchase requirements are also shown in “Procurement – Critical on-hand”.

If you do not see the requirements, then you need to set the “Min. stock” value for the articles, at least as 0.

Purchasing needs for materials are raised only when a Manufacturing Order is scheduled.

Here’s a video that might be helpful for understanding how to work with sales orders (Customer Orders): https://youtu.be/6Y7neFbQ1MU

Please also see the answer to "How do I know what materials I need to purchase?"

Need More Information? Check the User Manual or open a Support Ticket.

Question:

Is it possible to have the Customer Order number show up on the Invoices? Our customers are struggling to match the customer order and the Invoice.

Answer:

Yes, it is possible.

Please go to Settings -> System settings -> PDF editor -> Edit -> Layouts: Invoices and turn ON field "Order".

After that customer order's number will be printed in the invoice PDF.

 

Need More Information? Check the User Manual or open a Support Ticket.

To charge for shipping, consultation and other service, our customers usually use the following way:

  • choose unit of measure, for example, km, hour, etc;
  • enter to stock a new item "delivery" (as procured), quantity 100000 (any big), cost zero (or your real cost);
  • add this item to customer orders and/or invoices with your real price.

By that way you will be able to charge your customers, and to count, how many that services you have sold during period.

NB! We would like to notice, that "non-inventory items" functionality is introduced, for example, for office tables and chairs. Shipping is not an non-inventory item. It is a service. 

Need More Information? Check the User Manual or open a Support Ticket.