Resources

Prices are listed per user/month in the price list at the website.

Pricing plan can be upgraded at any time. Downgrade is not possible usually for technical reasons, and could be necessary to delete the account and to sign up again.

Turn to the support team for the information regarding your account.

Need More Information? Check the User Manual or open a Support Ticket.

Because of technical reason, there is no special place in MRPeasy, where you can enter PayPal account.

Please wait for our proforma-invoice. Then, when you pay it from PayPal account, PayPal billing agreement will be created.

Need More Information? Check the User Manual or open a Support Ticket.

You can pay monthly or annually, but not for 2, 3 or 6 months, unfortunately.

In case of annual payment we provide 2 month for free, so you will pay for 10 months only.

You can choose your payment cycle in Settings -> Account and Billing -> Account Details.

Need More Information? Check the User Manual or open a Support Ticket.

MRPeasy account cannot be downgraded because of several technical and organizational reasons.

So if you want to downgrade your account, delete it, and sign up for the new.

Alternatively, you can empty your database in Settings -> Database maintenance, and ask support team to downgrade the pricing plan. Please do not forget to switch all features of the plan, what you wish to downgrade.

Please keep in mind that backup file can not be used in another, new account. And it cannot be used with downgraded software edition.

Need More Information? Check the User Manual or open a Support Ticket.

1) "Users: Unlimited" means, that number of users in one account is not limited.

You can have 100, 200, 500 users.

We have several big clients, it is important for them, that number of users in one account is not limited. 

2) The system generates proforma-invoice, when you wish to add a full user to your account, because our pricing is per user. This is stated on the top of our price list

Some of our competitors have pricing per account, but we found, that pricing per user is more comfortable for our clients. Several our clients confirmed, that pricing per user is more convenient, more flexible.

Need More Information? Check the User Manual or open a Support Ticket.

We provide the following significant discounts:

  • different price per user in several pricing plans,
  • users from 11 and beyond cost 49 only per group of 10 users,
  • annual payment gives 2 months for free.
Need More Information? Check the User Manual or open a Support Ticket.

For permanent (paying) client account is active 14 days after issuing a proforma-invoice for new billing cycle.

After 14 days of non-payment account is limited, access is allowed only to the Settings section. 

Account is deleted after 28 days of non-payment.

Because of technical and organizational reasons deleted account cannot be restored.

Need More Information? Check the User Manual or open a Support Ticket.

Sad to hear that you are thinking about deletion of account. 

We appreaciate your feedback on the reason of that decision. Please use support ticket system for sending your feedback.

To delete account please go to Settings -> Account and Billing -> Account Details -> Delete Account.

Need More Information? Check the User Manual or open a Support Ticket.

Thank you for your time you are putting into testing.

Unfortunately, we cannot extend the trial period. If you need more time beyond the grace period, please subscribe, or delete the current account and start a new free trial account.

Please keep in mind that backup file can not be used in another, new account.

 

Need More Information? Check the User Manual or open a Support Ticket.

A company can have up to 6 trial accounts. That makes up to 3-6 months of free testing in total.

However, please keep in mind that every tester doesn't need a separate account. User can be be added to the existing account at Settings -> Human Resources.

Need More Information? Check the User Manual or open a Support Ticket.

We can say, that it is more or less typical situation with MRPeasy.

Bosses think, that it is needed to take a BIG DECISION before paying any cent. 
 

Actually, the workflow with MRPeasy is the opposite:

  • sign up for free trial,
  • learn User Manual and watch demo videos,
  • if 3-4 weeks is not enough, pay our very small proforma-invoice, and get 30 days more. So the testing can take as much time as it is needed,
  • decide regarding implementation,
  • learn Implementation Guidelines, or invite ERP implementation consultation company,
  • start operate MRPeasy in production mode.
Need More Information? Check the User Manual or open a Support Ticket.

Our approach is briefly brought out in our customization terms in the software section Customization.

We are always happy to get functionality questions and development requests from our active customers. Really, this is a primary driver for MRPeasy development.

As we get many requests, our development queue is 6-18 months long. Therefore, we prioritize those which are requested by 3-4 customers already. Plus, we also have our own strategical priorities for MRPeasy development.

MRPeasy is a service, not a product. When you pay for the usage, you do not own a copy or a part of the MRPeasy software. Similarly, as you pay for a taxi ride, you do not get a part of the cab. The same logic applies to ordered customizations.

What do you pay for when you order a customization? 

Our development team is working every day on requested developments. When you order a customization, you just pay for the change in development team's priorities, and we will give you a guarantee that the function will be developed ASAP, typically within 1-4 weeks, depending on complexity.

We develop the software according to customers' needs anyway, just the developments ordered will be done earlier.

Need More Information? Check the User Manual or open a Support Ticket.

For better understanding of the amount of our operations we would like to notice, that our system deletes several dozens of accounts daily. Nobody from our side:

  • creates, deletes, renews customer accounts,
  • adds or deletes users,
  • adds, edits or removes data,
  • adds or removes payment information,
  • contacts customers by phone or any other way. All regular emails are automatic emails.

When the pro-forma invoice is issued, during the first two weeks the software shows a notification message, and allows to use all functionality. After that, for two weeks the functionality is blocked, payment module is accessible only. So not only emails are to inform the client about unpaid invoice.

After 4 weeks of non-payment account is deleted automatically, according to the Terms of service.
Need More Information? Check the User Manual or open a Support Ticket.

MRPeasy requires a lot of computing resources since all clients use a common infrastructure, so resources must be fairly divided - this is why MRPeasy software editions have various limits for actively used data in the system.

Most often, companies who make-to-order (MTO) or engineer-to-order (ETO) bump into these limitations, because they generate a lot of data, which is for one-time use only.

In MRPeasy, once you reach a limitation, one of two things can be done:

  1. Archive old data.
  2. Upgrade to the next edition with greater limits.

For archiving old data, find your old items, which are not in active use any longer, and “delete” them one by one, or by using the bulk editing function.

This will only take the item off active use, and they will be archived, still in the system. The item still can be found in the database and looked up by its number or even part of the number.

Need More Information? Check the User Manual or open a Support Ticket.

MRPeasy is 100% online self-service production management software for small manufacturers (10-200 employees).

Because of that it is made especially affordable, if you have 10+ users. Users after 10 cost 49 per group of 10 users, only.

So, when for 10 users you should pay X a month, then for 20 users - X+49 only.

Need More Information? Check the User Manual or open a Support Ticket.