Prices are listed per user/month in the price list on our website.

The pricing plan can be upgraded at any time. Please note, a downgrade is not possible for technical reasons, and it might be necessary to delete the account and sign up again if this is what you are attempting to do.

Turn to the support team for the information regarding your account.

 
Need more information? Check the User Manual or open a Support Ticket.

For signing up, you receive 15 free days. Watch our first demo video and get 10 more free days (this is important for understanding how to use the software). Follow us on LinkedIn (use the "Free Use" section inside the program) to receive 5 more free days

So it’s 30 free trial days in total.

 

 

Need more information? Check the User Manual or open a Support Ticket.

Because of technical reasons, there is no special place in MRPeasy where you can enter PayPal account information.

Please wait for our proforma-invoice. Then, when you pay it from a PayPal account, a PayPal billing agreement will be created.

 
Need more information? Check the User Manual or open a Support Ticket.

You can pay monthly or annually, but you cannot pay for 3, 6, or 24 months, unfortunately. 

In the case of annual payment, we provide 2 months for free, so you will pay for 10 months only.

You can choose your payment cycle in Settings -> Account and Billing -> Account Details.

Need more information? Check the User Manual or open a Support Ticket.

The MRPeasy account cannot be downgraded because of several technical and organizational reasons. So if you want to downgrade your account, delete it, and then sign up for a new account.

Alternatively, you can empty your database in Settings -> Database maintenance, and then ask the support team to downgrade the pricing plan. Please do not forget to switch off all the features of the plan, as well as what you wish to downgrade (go to Settings -> System settings -> Enterprise (or Professional) functions).

Please keep in mind that the backup file cannot be used in your new account, and it cannot be used with a downgraded software edition (plan).

 
Need more information? Check the User Manual or open a Support Ticket.

1) "Users: Unlimited" means that the number of users in one account is not limited.

You can have 100, 200, or even 300 users when you need it. We have several big clients and we understand that it is important for them that the number of users in one account is not limited. 

2) The system generates a proforma-invoice when you wish to add a full user to your account. This is because our pricing is per user, and this information is also stated on the top of our price list.

Some of our competitors have pricing per account, but we found that pricing per user is more suitable for our clients. Several of our clients have confirmed that pricing per user is more convenient and more flexible.

 
Need more information? Check the User Manual or open a Support Ticket.

When you pause your activity for a period of time, we will need to keep your database in order.

Therefore, a regular payment for at least one user is required. Make sure to use our annual payment feature in order to reduce the fee.

Need more information? Check the User Manual or open a Support Ticket.

We provide the following discounts:

  • A different price per user in 4 pricing plans,
  • Users beyond the first 10 cost 49 per group of 10 users,
  • Choosing to make an annual payment grants you 2 months free - you only pay for 10 months.
Need more information? Check the User Manual or open a Support Ticket.

A subscribed (paying) client account is active 14 days after issuing a proforma-invoice for the new billing cycle.

After 14 days of non-payment, account access is limited, and the only access provided will be to the Settings section. 

An account is deleted after 28 days of non-payment.

Attention! Because of technical and organizational reasons, a deleted account cannot be restored.

 
Need more information? Check the User Manual or open a Support Ticket.

To delete your account please go to Settings -> Account and Billing -> Profile -> Delete MRPeasy account. 

When an account is deleted, no new charges apply.
 
Attention! A deleted account cannot be restored. When an account is deleted, its database is also deleted, so no further access to the data is possible.

Hello,

 

We regret, that you are closing the business. Thank you for being our customer so far.

We can refund your last payment within 15 days. However, the refund is not free of charge for us. Because of that we are forced to charge US$ 60 for every refund made.

Please confirm.

 

Sincerely,
MRPeasy support

Need more information? Check the User Manual or open a Support Ticket.

Thank you for the time you are putting into testing. 

There are two possibilities regarding how to proceed with the trial:

  • If already entered data is important, please pay our monthly proforma-invoice;
  • If it is not important, please sign-up for a new trial account. To use the same email address, delete the existing account first.

Please read also this FAQ article:

/resources/account/#testing-not-finished

Keep in mind that the backup file cannot be used in a new account. 

Need more information? Check the User Manual or open a Support Ticket.

A company can have up to 6 trial accounts. That makes up to 3-6 months of free testing in total.

However, please keep in mind that testers don’t require separate accounts. A user can be added to the existing account at Settings -> Human Resources.

 
Need more information? Check the User Manual or open a Support Ticket.

This is a more or less typical situation that we come across at MRPeasy. Bosses think that it is necessary to make a ‘big decision’ first, before they pay a single cent.

MRPeasy has many successful customers in nearly all manufacturing industries. Several of our customers were surprised that it is possible to use production planning software and not have to pay between $60,000-$80,000 a year.

A traditional ERP system implementation flow typically includes the following requirements: 

  1. Meeting the distributor's sales team.
  2. Making decisions based on a slide-show. 
  3. Paying for the software. 
  4. Agreeing on the implementation project. 
  5. Paying for the implementation. 
  6. Waiting till after 6-36 months have passed in order to see what you have.

MRPeasy’s workflow differs greatly, here’s how:

  1. You can try the full-blown system for free. 
  2. If you need a longer trial period, simply pay a monthly fee, and test it out for as long as it is needed. 
  3. Just decide and then implement.

After your initial small payment you'll be on a rolling contract - you can stop payments at any time without any further obligations.

Need more information? Check the User Manual or open a Support Ticket.

What do you pay for when you order customization?

Product and Technology Departments are working daily on MRPeasy service development. Our software development roadmap consists of more than 300 proposals, requests, and projects.

When you order customization, you pay for the change in the Technology Department's priorities, and we guarantee that the function will be developed ASAP (typically within 2-8 weeks), depending on complexity.

So, we develop the software according to customers' needs permanently anyway, just the developments that are ordered as a paid customization will be performed earlier.

Our approach is additionally explained in our Customization terms within the section "Getting started".

 
Need more information? Check the User Manual or open a Support Ticket.

For a better understanding of the scale of our operations, we would like to note that our system deletes several dozens of accounts daily. Nobody from our side:

  • Creates, deletes, or renews customer accounts manually.

  • Adds or deletes users.

  • Adds, edits, or removes data.

  • Adds or removes payment information.

  • Contacts customers by phone, or any other method. All regular emails are automated.

When the invoice is issued, during the first two weeks the software displays a notification message which alerts users that they are allowed to use all functions.

After that, for two weeks, the functionality is blocked, and only the support/payment module is accessible. So it’s not only emails that exist to inform the client about an unpaid invoice.

After 4 weeks of non-payment, the account is deleted automatically, according to the terms of service.

 
Need more information? Check the User Manual or open a Support Ticket.

MRPeasy requires a lot of computing resources since all of its clients use a common infrastructure, so the resources must be fairly divided - this is why MRPeasy software editions have various limits for actively used data in the system.

Many companies who make-to-order (MTO) or engineer-to-order (ETO) bump into these limitations because they generate a lot of data, which is for one-time use only.

In MRPeasy, once you reach a limitation, one of two things can be done:

  1. Archive old data.

  2. Upgrade to the next edition, with greater limits.

For archiving old data, find your old items which are not in active use any longer and then “delete” them one by one, or by using the bulk editing function.

This will only take the item off active use. Thereafter it will be archived, but will still be in the system. The item still can be found in the database by its number or even just part of the number.

 
Need more information? Check the User Manual or open a Support Ticket.

MRPeasy is a production management software for small manufacturers and distributors (10-200 employees).

The pricing is made to be the most affordable when you have 10+ users. Users beyond 10 cost 49 per group of 10 users only.

So, for 10 users you should pay X a month, then for 50 users - (X+49*4 only).

For example, 50 users in the UK with the Enterprise plan: (£740+£49x4=£936). Per one user it would be £19 only.

When paid annually you receive 2 months free, so the price per annum is £9360, and the user's monthly price is £15.6.

 

 

Need more information? Check the User Manual or open a Support Ticket.

Yes, our billing system works automatically. Because of that, our support team cannot:

  • Create, delete, or renew customer accounts.

  • Add or delete users.

  • Add, edit, or remove data.

  • Add or change payment information.

  • Provide individual terms.

There are two ways to cease billing in Settings -> Account and billing -> Account details:

  • Delete your payment information.

  • Delete your account.

Regarding our refund policy see our Terms and Conditions, section 21.

Need more information? Check the User Manual or open a Support Ticket.

The data, what is stored in your database in MRPeasy, can be divided into two parts:

  • the data what you have entered;
  • the data what is the result of your usage of the system.

As a rule, the data that you have entered can be exported.

The data that is the result of your usage of the system usually can be exported, but not always in the most convenient form, because of technical limitations.

Unfortunately, it cannot be done with one click.

At every page, where the export is allowed technically, you can find the button "CSV" or "Export to CSV".

 

Need more information? Check the User Manual or open a Support Ticket.