BigCommerce

BigCommerce is a powerful e-commerce platform. BigCommerce and MRPeasy work seamlessly together so that sales are done in BigCommerce and products are manufactured, materials are handled, production is planned, and purchasing managed in MRPeasy.

Jump to:

1. Synchronization of orders: 
   1. Orders valid for import from BigCommerce.
   2. Posting an order from BigCommerce to MRPeasy.
   3. Booking products in MRPeasy.
   4. Ready for shipment notification.
   5. Shipping the products.
   6. Taxes.
2. Synchronization of inventory levels.
3. Setup:
   1. Connecting with BigCommerce.
   2. Customer information.
   3. Shipping costs.
   4. Marking orders as paid.
   5. Configuring products.
   6. Synchronizing inventory.
   7. Connecting several stores.
4. Support for integration.

Synchronization of orders

Orders valid for import from BigCommerce

1. Orders that are already in BigCommerce when you establish the integration will not be sent to MRPeasy until they are updated (opened and saved).

• This allows the user to re-import orders if needed. 

2. Orders that satisfy one of the following conditions can be imported from BigCommerce:

• not fulfilled, or
• created within the last 30 days.

3. Only paid orders can be imported from BigCommerce.

4. Products must be pre-defined in MRPeasy.

• Products are matched by the SKU field in BigCommerce and the Part Number field in MRPeasy.
• If some products must not be sent to MRPeasy (for example, a service), they must have no SKU value or an SKU that does not match any part number in MRPeasy.
• If the order has no products with matching SKUs:
  • It is not imported to MRPeasy.
  • A note is attached to the order.

5. Additional notes:

• POS orders should also be imported.
• If some plugin updates all orders, then too old orders will be ignored.
• If the integration was configured more than 30 days ago, then all valid orders are imported already.

Step 1. Posting an order from BigCommerce to MRPeasy

1. An order is imported to MRPeasy as a Customer Order at CRM -> Customer Orders.
2. A note "In production" is added to the order in BigCommerce.
3. The BigCommerce order number is copied to the Reference field in the MRPeasy Customer Order.

Step 2. Booking products for the order in MRPeasy

When an order has been imported into MRPeasy from BigCommerce:

1. The software tries to book products. Available products are booked immediately.
2. If there are products which couldn't be automatically booked, then:
   • The Customer Order status will be Confirmed.
   • The Product status will be Not booked.
   • To book these parts, please see the instructions: How to check stock and book products for a customer order?
   • Demand for these items is created automatically. If items have a Reorder point value set, then these will already be displayed on the Critical On-hand report, which shows shortages.

Step 3. Notification when products are available for shipment

When all products are ready:

1. The MRPeasy Customer Order’s status is changed to Ready for shipment.
2. In BigCommerce, the order status is changed to Awaiting shipment, and a note "Ready for shipment" is added in the order details, indicating that this order can be fully fulfilled.

Step 4. Shipping the items and subtracting the stock from MRPeasy

For shipping the items, there are two alternative options:

1. Create a shipment in MRPeasy and pick all items. If the shipment contains items from one customer order, then the shipment will be posted to BigCommerce. When the tracking information is updated in MRPeasy, it will be posted to BigCommerce.
   When the order is fully shipped in MRPeasy, the status of the order in BigCommerce will be changed to Shipped.
2. Change the status of the order to Shipped in BigCommerce. A shipment will be created in MRPeasy, and all items will be automatically marked picked so that products are deducted from the inventory.

Taxes

All prices in the imported Customer Order are without tax.

• All sales prices in MRPeasy are tax exclusive. If an item's price in BigCommerce is tax inclusive then its net sales price is derived.
• Taxes are added to invoices, not orders in MRPeasy.

If invoices are created (option "Mark orders as paid" is enabled):

• Taxes are added to sales invoices.
• Tax is calculated and rounded per line.
  • See: Tax calculations, rounding of tax.

Synchronizing inventory levels from MRPeasy to BigCommerce

MRPeasy can update available quantities of products in BigCommerce.

If this function is enabled:

• Once per hour MRPeasy will update available quantities of products in BigCommerce with available quantities from MRPeasy.
  See also: How to read the inventory numbers - in stock, available, expected?
• Products are matched by "Part number" in MRPeasy and "SKU" in BigCommerce.
• If some product does not exist in BigCommerce, or its’ inventory is not tracked in BigCommerce, then this product is ignored during the synchronization.

To enable this functionality:

1. Go to Settings -> System settings -> Integrations -> BigCommerce.
2. Click the "Edit" button next to your shop.
3. Select the option "Sync inventory levels".
4. If you have several sites in MRPeasy, it will be possible to choose what sites to synchronize.

Setting up the BigCommerce integration

To set up the integration between BigCommerce and MRPeasy:

1. Go to https://www.bigcommerce.com/apps/MRPeasy/ and click Get This App.
2. Sign up or sign in to your MRPeasy account.
3. Fill in the required information:
   
   • Select whether to import customer information or to use a generic customer.
   • If you do not import customer information, optionally, select to import shipping address only.
   • Select whether to import shipping costs or not.
   • Select whether to mark customer orders as paid or not.
   • If the Enterprise functionality "Multi-Stock and Production Sites" is enabled, select the site for booking products.
   • Select whether to synchronize inventory levels from MRPeasy to BigCommerce.
4. Click the Save button.
5. Set up products in MRPeasy.
6. Optionally, add another BigCommerce store.

Importing customer information from BigCommerce

Depending on your business specifics, you may want to import customer information from BigCommerce to MRPeasy.

For privacy and data consistency reasons, it is advised to have customer information in one place only. That is, if a customer signs up in BigCommerce, better to have his contact details in BigCommerce only.

You can set up the integration in one of the following ways:

1. Use a generic customer in MRPeasy, without importing any customer information. 
   • Do not select the option "Import customers".
     
   • Do not select the option "Import shipping address".
   • In this case, MRPeasy will create one generic customer in MRPeasy CRM, and use it for all orders that are imported from BigCommerce. It contains the domain name of your BigCommerce store.
2. Import the customer. 
   • Select the option "Import customers".
   • Now, when importing an order, MRPeasy looks for a customer with the same e-mail address.
     • MRPeasy searches by customer's general e-mail first. If no customer is found, MRPeasy searches by the customers' contacts' e-mail. If there are several records with the same e-mail, any record can be selected - it is not possible to predict which record will be used.
     • If the customer exists, it will be used to create the order.
     • If no customer is found, a new customer will be created.
     • The shipping address will be added to the customer's details.
3. Only import the shipping address, while using a generic customer in MRPeasy. 
   • Do not select the option "Import customers".
     
   • Select the option "Import shipping address".
   • Now, when importing an order, the shipping address is imported, saved in the generic customer’s details, and selected in CO.

Please note that BigCommerce allows updating the shipping address after the order has been placed. In this case, MRPeasy tries to update the address in the customer's details in MRPeasy. Nevertheless, please check that addresses match in both systems.

Importing shipping costs

To import shipping costs from BigCommerce to MRPeasy:

1. Go to your BigCommerce account -> Apps.
2. Configure the integration between BigCommerce and MRPeasy.
3. Select the option "Import shipping costs".
4. Select the stock item for saving shipping costs.

When an order is imported from BigCommerce, a new line with this item and the shipping cost is added to the order in MRPeasy.

Shipping costs will be imported from BigCommerce without tax.

Marking customer orders as paid

To mark customer order as paid:

1. Go to your BigCommerce account -> Apps.
2. Configure the integration between BigCommerce and MRPeasy.
3. Select the option "Mark orders as Paid".

When an order is imported from BigCommerce, a new invoice is created in MRPeasy with all products and shipping costs. The invoice is created with tax included. Full payment is added to the invoice.

Configuring products in MRPeasy and BigCommerce

Products must be set up in MRPeasy and BigCommerce separately.

The SKU field in BigCommerce must match the Part Number field in MRPeasy. Otherwise, the order of the product will not be imported to MRPeasy.

Please see:

1. Demo video: Inventory management in MRPeasy.
2. Demo video: Setting up procured items.
3. Demo video: Setting up manufactured items.
4. Demo video: Setting up inventory levels.
5. Setting up new items.
6. Import items.
7. Enter initial inventory values.

Connecting several BigCommerce stores with MRPeasy

It is possible to integrate multiple BigCommerce stores with MRPeasy.

To do that:

1. Please go to Settings -> System Settings -> Integrations.
2. At the BigCommerce section, click the "+" button to add an additional BigCommerce store.

If you do not import customer information, then every BigCommerce store has its own generic customer. It contains the domain name of your store.

Support

The integration between BigCommerce and MRPeasy is maintained by MRPeasy. If you have any technical questions about the integration, please turn to MRPeasy support.