Attention! Since January 2022, we have no longer provided such a service as customization.
The terms and conditions below were valid until then.
1. We add new functionality at our discretion. MRPeasy provides one software instance to all clients, so we provide customizations that will be used by all clients, not just personal development. Because of that, we cannot provide exclusivity on the customizations made. Paid customization does not legally belong to the payer.
2. We receive many requests and proposals, so our Technology department cannot provide quotations for customization to clients in the testing phase.
3. We charge US$ 150 (£115, €130) per working hour. Projects are developed after the full down payment is received.
4. MRPeasy is a complex software system consisting of more than a million lines of code. The quote includes not only research, analysis, design, development, testing, and rollout but also the support of customization during its lifetime. Even a small change contains up to fifteen stages and rarely takes less than four hours.
5. Quotes and respective invoices are valid for 14 days.
6. Unfortunately, for technical reasons, we cannot discuss several customizations simultaneously. Please open the next ticket when the previous customization is finished.
7. We do not follow how our clients use MRPeasy and do not always know why you need the requested feature. Even if the feature is developed, this doesn't guarantee that your future customization request will be fulfilled. For a reason—technical or organizational—our Technical Department might be unable to fulfill a further customization request, even when connected with an already developed feature.
8. Development is carried out following your written request or provided technical documentation after receiving your full advance payment. We have a no-refund policy.