In Settings -> Human Resources you can add users by clicking the "+" button.

Read more on how to add users.

Please read about users, that do not need to access the software ("free users" or "team members") here:

/resources/user-manual/settings/human-resources/users/#free-user

So-called "free users" should have ALL their rights checkboxes unchecked, 100%, including the right for the Free Use section.

A paid user (full user, normal user) is someone who has access to the system, a user who has credentials to view, create, or update something. It's someone who can log in, in normal mode or internet-kiosk mode.

A free user (team member) is essentially not a user of the system, but just a named person in the system, for whom you can keep records. A free user does not have access. This is beneficial for example when someone leaves your company, you can convert the paid user to a free user instead of deleting him/her, to keep records of that person's actions. 

To make a free user from a full user, simply uncheck ALL the checkboxes, with any rights.

Yes, we have a permission system based upon the IP address.

Yes, that is correct. The number of users in an account is unlimited.

However, when your free test period is ended, new users are payable.

The first invoice is created until the end of the current billing period.

 

Please do not worry, the billing system does not take money automatically for additional services like:

• Adding users.

• Upgrading pricing plans.

• Purchasing Skype training hours.

You can ask us to delete this incorrect invoice by opening a support ticket, or you can wait till 14 days has passed, after which it will expire automatically.

In any case, such proforma-invoice doesn't impose any obligations on you.

Even employees who only report on completed operations should have an account within the system if these statistics are needed and used. This is the reason why our pricing drops significantly for 10+ users.

This is the correct behavior. Regular users cannot change their passwords if they have forgotten them.

The manager of the person in your company, the account administrator, must change the password in Settings -> Human Resources -> particular user's data.