{"id":12967,"date":"2023-01-03T08:27:53","date_gmt":"2023-01-03T08:27:53","guid":{"rendered":"https:\/\/www.mrpeasy.com\/blog\/?p=12967"},"modified":"2023-01-04T07:25:10","modified_gmt":"2023-01-04T07:25:10","slug":"customer-survey-2022","status":"publish","type":"post","link":"https:\/\/www.mrpeasy.com\/blog\/customer-survey-2022\/","title":{"rendered":"MRPeasy Customer Survey 2022"},"content":{"rendered":"\n<p>In the final quarter of 2022, we conducted a survey among all MRPeasy users. Today, the results are in and analyzed. Here is a short summary of what our clients say about their experience with MRPeasy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"876\" height=\"663\" src=\"https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customersurvey.png\" alt=\"\" class=\"wp-image-12968\" srcset=\"https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customersurvey.png 876w, https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customersurvey-300x227.png 300w, https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customersurvey-768x581.png 768w\" sizes=\"auto, (max-width: 876px) 100vw, 876px\" \/><\/figure>\n\n\n\n<!--more-->\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #343333;color:#343333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #343333;color:#343333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.mrpeasy.com\/blog\/customer-survey-2022\/#What_we_asked\" >What we asked<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.mrpeasy.com\/blog\/customer-survey-2022\/#The_results\" >The results<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.mrpeasy.com\/blog\/customer-survey-2022\/#What_our_customers_said_in_2022\" >What our customers said in 2022<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_we_asked\"><\/span>What we asked<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In order to conduct a survey that would not take more than a minute out of the busy days of our clients, we chose three important questions to ask:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>How much has the on-time delivery performance of your company improved with MRPeasy?<\/li><li>How much has the overall performance of your company improved with MRPeasy?<\/li><li>How likely are you to recommend MRPeasy to a friend or colleague?<\/li><\/ol>\n\n\n\n<p>For the first two questions, we asked the responders to give rough estimates between 0% and &gt;100%.<\/p>\n\n\n\n<p>The last question regarding the likelihood of recommending the software to others is also called the NPS or Net Promoter Score question. The NPS is a customer satisfaction metric that measures the loyalty and enthusiasm of your users on a scale from 0 to 10.<\/p>\n\n\n\n<p>The responders are then divided into three groups:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li><strong>The detractors<\/strong> are users that responded with a score of 0-6. These clients are not likely to recommend the product to others and will probably not remain with you for long, especially those giving a score of 0-3.<\/li><li><strong>The passives<\/strong> are users that responded with a score of 7 or 8. These clients are not actively recommending the product to others but are quite satisfied with it.<\/li><li><strong>The promoters<\/strong> are users that responded with a score of 9 or 10. These clients are regarded as extremely likely to recommend the software to others. They often act as brand ambassadors that enhance the product\u2019s reputation.<\/li><\/ol>\n\n\n\n<p>The consequently calculated net promoter score, however, ranges from -100 to +100. If the product has more detractors than promoters, the score could be negative. If the product has more promoters, the score will be positive. An NPS higher than 0 is considered to be good.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customer-survey-nps-1024x597.jpg\" alt=\"\" class=\"wp-image-12971\" width=\"512\" height=\"299\" srcset=\"https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customer-survey-nps-1024x597.jpg 1024w, https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customer-survey-nps-300x175.jpg 300w, https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customer-survey-nps-768x448.jpg 768w, https:\/\/www.mrpeasy.com\/blog\/wp-content\/uploads\/2023\/01\/customer-survey-nps.jpg 1500w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_results\"><\/span>The results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After analyzing the results of the survey, we can conclude that MRPeasy significantly improves the processes of our users. Namely, our customers reported:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>A 42% average increase in on-time deliveries.<\/strong><\/li><li><strong>A 54% average improvement in the overall performance of the company.<\/strong><\/li><\/ul>\n\n\n\n<p>Therefore, in the manufacturing industry, where even a 5% improvement could make a drastic change, MRPeasy proves to be a terrific companion.<\/p>\n\n\n\n<p><strong>The Net Promoter Score calculated by using the responses to the final question was 41<\/strong>. Considering that on average, SaaS solutions have an NPS of around 30 and ERP systems often fall even lower, this is a significant achievement.<\/p>\n\n\n\n<p>Let\u2019s take a more detailed look at the answers:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>56% of the responders said they would be very likely or extremely likely (9 or 10 points out of 10) to recommend MRPeasy to a friend or colleague.<\/strong><\/li><li><strong>28% were considered neutral (7-8 points out of 10) in recommending the software.<\/strong><\/li><li><strong>Only 16% of the responders were considered detractors, but even among those users, the lowest score given was a 4 out of 10.<\/strong><\/li><\/ul>\n\n\n<div class=\"banner-v1\">\n    <div class=\"banner__text\">\n        <div class=\"banner-v1__title\">Take the next step in managing your company<\/div>\n        <div class=\"banner-v1__desc\">MRPeasy integrates production, inventory, sales, purchases, finances, and your team.<\/div>\n        <div><a class=\"banner-v1__link\" href=\"https:\/\/www.mrpeasy.com\/sign-up\/\" target=\"_blank\" data-ga-event=\"blog_signup_banner_white\">Try for free<\/a><\/div>\n    <\/div>\n    <div class=\"banner__img\">\n        <img decoding=\"async\" src=\"https:\/\/www.mrpeasy.com\/blog\/wp-content\/themes\/mrpeasy\/assets\/images\/banner.svg\" alt=\"banner\">\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_our_customers_said_in_2022\"><\/span>What our customers said in 2022<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>\u201cMRPeasy has increased our efficiency fantastically. It is a distinct part of each weekly meeting, and we could not imagine working without the program.\u201d \u2013 Paola Dyboski, <a href=\"https:\/\/www.mrpeasy.com\/blog\/success-story-dr-zigs\/\">Dr Zigs<\/a>.<br><br><\/li><li>\u201cWith MRPeasy, I can easily see what I have planned, I can quickly check if that is still appropriate according to my stock levels, and I can simply drag something to a different date or time. So, it\u2019s helping me with my organization but it\u2019s also helping me identify where we\u2019ve got wastes and inefficiencies that I can work on with the team.\u201d \u2013 Suzanne Boak, <a href=\"https:\/\/www.mrpeasy.com\/blog\/mrpeasy-splosh-success-story\/\">Splosh<\/a>.<br><br><\/li><li>\u201cThe last few years, MRPeasy has been central to the way we work. We can look at BOMs remotely, it provides POs for missing parts, and sends orders via email, plus we can process Goods Inwards. We can do all of the admin without needing to go to the office. We would not have been able to operate without MRPeasy.\u201d \u2013 Ralph Jones, <a href=\"https:\/\/www.mrpeasy.com\/blog\/success-story-britannia-2000-holdings\/\">Britannia 2000 Holdings<\/a>.<br><br><\/li><li>\u201cMRPeasy effectively runs our business for us. It\u2019s the framework for how we manage things. With customers in 50 countries, it helps keeps us stay on track of everything.\u201c \u2013 Stephen Plumridge, <a href=\"https:\/\/www.mrpeasy.com\/blog\/success-story-cantium-scientific\/\">Cantium Scientific<\/a>.<br><br><\/li><li>\u201cMRPeasy helps us highlight waste on a week-by-week basis and address any red flags that come up before they become issues.\u201d \u2013 Chris Fuoss, Whole and Free Foods.<br><br><\/li><li>\u201cMRPeasy has automated a lot of activity for our workforce and had become a very effective tool for the business \u2013 especially in the tracking of inventory usage and costs.\u201d \u2013 Michael Myer, Pocono Pharmaceuticals.<br><br><\/li><li>\u201cThanks to MRPeasy, our processes and staff operate much more autonomously. We have eliminated human error and idle time, taken more control over our processes, and cut our production cycles.\u201d \u2013 Eduardo Mart\u00ednez, Wetaca.<br><br><\/li><li>\u201cMRPeasy provides us with workstation management, a variety of integrations, material traceability, and control over manufacturing and purchase orders.\u201d \u2013 Alfredo List, Planeta Listo.<\/li><\/ul>\n\n\n\n<p><em>Read the full <a href=\"https:\/\/www.mrpeasy.com\/blog\/category\/case-study\/\" target=\"_blank\" rel=\"noreferrer noopener\">success stories of our clients<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the final quarter of 2022, we conducted a survey among all MRPeasy users. Today, the results are in and analyzed. Here is a short summary of what our clients say about their experience with MRPeasy.<\/p>\n","protected":false},"author":7,"featured_media":12968,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60,44,56],"tags":[1561,58,77,1562,17,66,1560],"class_list":["post-12967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-erp","category-news","tag-erp-customer-survey","tag-erp-system","tag-manufacturing-erp","tag-mrp-customer-survey","tag-mrp-system","tag-mrpeasy","tag-mrpeasy-customer-survey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MRPeasy Customer Survey 2022 - Blog for Manufacturers and Distributors<\/title>\n<meta name=\"description\" content=\"In the final quarter of 2022, we conducted a survey among MRPeasy users. 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